"A Strategic Benchmarking and Improvement Tool"
High satisfaction and retention rates within your current customer base are critical to your company's financial success. What are those tangible and intangible factors that determine the difference between a "customer" and a "loyal advocate" of your company? What can you do to become an intrinsic part of your customers' business strategies and successes?
Customer satisfaction research can provide a guide to measure and/or benchmark your clients' experience with your organization, ultimately identifying potential areas of improvement from a company, product, sales or service standpoint. Implementing a Customer Experience Program allows your organization to:
Learn More:
Businesses can Gain Market Edge by Understanding Their Most Important Asset - the Customer
Customer experience studies are key to gaining insight into a customer's actions and opinions, which in turn helps drive innovation and grows the bottom line.
Read More
Qualitative Market Research Key to Reinventing the Buyer Experience
Gaining insight into the buyer experience via qualitative research can help transform a service sale into a more enriching experience for both vendor and customer.
Read More
White Paper: Overcoming Healthcare Electronic Claims Payment/Settlement Hurdles
Payformance Corp. contracted independent consulting firm Porter Research to conduct in-depth interviews with two healthcare payers utilizing its PaySpan® Health™ electronic claims settlement solution in an effort to better understand: why the payers moved from a paper-based to electronic payment solution; benefits realized from implementation; and how use of the Payformance solution will drive future initiatives at each company.
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White Paper: Evaluating CPSI's Accounts Receivable Management Services In Community Hospitals: Contributors to Success
Computer Programs and Systems, Inc. (CPSI) wanted to objectively assess the performance of their Revenue Cycle Management Services group with primary market research focused on CPSI's Accounts Receivable (A/R) Management Service. They selected Porter Research, an Atlanta-based market research firm specializing in healthcare information technology and professional services, to conduct in-depth interviews with their established customer-base from July through October 2006.
Read More
White Paper: Evaluating CPSI's Private Pay Services In Community Hospitals: Contributors to Success
Computer Programs and Systems, Inc. (CPSI) wanted to objectively assess the performance of their Revenue Cycle Management Services group with primary market research focused on CPSI's Private Pay Service. They selected Porter Research, an Atlanta-based market research firm specializing in healthcare information technology and professional services, to conduct in-depth interviews with their established customer-base from July through October 2006.
Read More
High satisfaction and retention rates within your current customer base are critical to your company's financial success. What are those tangible and intangible factors that determine the difference between a "customer" and a "loyal advocate" of your company? What can you do to become an intrinsic part of your customers' business strategies and successes?
Customer satisfaction research can provide a guide to measure and/or benchmark your clients' experience with your organization, ultimately identifying potential areas of improvement from a company, product, sales or service standpoint. Implementing a Customer Experience Program allows your organization to:
- Understand the customer's perceptions of value and service, enabling your organization to achieve or exceed those expectations
- Quantify customer satisfaction, providing management with the ability to tie customer satisfaction to performance assessments in various functional areas, fostering a client-focused environment
- Strengthen ties to the customer base by going "higher, deeper, wider" within the organization, becoming a strategic partner in multiple divisions or levels
- Determine shortfalls, or weaknesses, in the sales-implementation-training-service chain
- Identify customers who are at risk of defecting to a competitor
- Assess future needs and requirements of your clients, increasing business opportunities within your current customer base
Learn More:
Businesses can Gain Market Edge by Understanding Their Most Important Asset - the Customer
Customer experience studies are key to gaining insight into a customer's actions and opinions, which in turn helps drive innovation and grows the bottom line.
Read More
Qualitative Market Research Key to Reinventing the Buyer Experience
Gaining insight into the buyer experience via qualitative research can help transform a service sale into a more enriching experience for both vendor and customer.
Read More
White Paper: Overcoming Healthcare Electronic Claims Payment/Settlement Hurdles
Payformance Corp. contracted independent consulting firm Porter Research to conduct in-depth interviews with two healthcare payers utilizing its PaySpan® Health™ electronic claims settlement solution in an effort to better understand: why the payers moved from a paper-based to electronic payment solution; benefits realized from implementation; and how use of the Payformance solution will drive future initiatives at each company.
Read More
White Paper: Evaluating CPSI's Accounts Receivable Management Services In Community Hospitals: Contributors to Success
Computer Programs and Systems, Inc. (CPSI) wanted to objectively assess the performance of their Revenue Cycle Management Services group with primary market research focused on CPSI's Accounts Receivable (A/R) Management Service. They selected Porter Research, an Atlanta-based market research firm specializing in healthcare information technology and professional services, to conduct in-depth interviews with their established customer-base from July through October 2006.
Read More
White Paper: Evaluating CPSI's Private Pay Services In Community Hospitals: Contributors to Success
Computer Programs and Systems, Inc. (CPSI) wanted to objectively assess the performance of their Revenue Cycle Management Services group with primary market research focused on CPSI's Private Pay Service. They selected Porter Research, an Atlanta-based market research firm specializing in healthcare information technology and professional services, to conduct in-depth interviews with their established customer-base from July through October 2006.
Read More
