The Communication Challenge in Care Management: Connecting the Dots in Real time

Inability to react quickly to urgent member needs may result in member dissatisfaction, unnecessary hospitalizations and higher per member per year cost.

Healthcare is going through an evolution with members increasingly receiving care within the home. Whether it be a member transitioning from the inpatient setting or as an alternative site of care, members are requiring greater support at home from care managers, paid caregivers and family caregivers.

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